CONTACT US

Get in Touch with Prosbuilt Holdings

We’re here to answer your questions and discuss how Prosbuilt Holdings can support your operations across South Africa.

5+

Key Sectors Served

24/7

Emergency Support

<1hr

Emergency Response

98%

Client Satisfaction

How to Reach Us

Multiple channels to connect with our team — choose the method that suits you best.

Phone

+27 (0) 11 000 0000

Mon–Fri, 8:00 AM – 5:00 PM SAST

Email

info@prosbuiltholdings.co.za

Response within 24 business hours

Head Office

Johannesburg, Gauteng

South Africa

Emergency Line

+27 (0) 11 000 0001

24/7 for contracted clients

Department Directory

For faster resolution, contact the relevant department directly.

Pallet Solutions

Manufacturing, allocation, hybrid supply, and asset tracking enquiries.

pallets@prosbuiltholdings.co.za

Security & Risk

Site guarding, risk assessments, surveillance, and compliance.

security@prosbuiltholdings.co.za

Industrial Cleaning

Facility cleaning, specialised decontamination, and hygiene audits.

cleaning@prosbuiltholdings.co.za

Logistics & Transport

Fleet coordination, route planning, and warehouse logistics.

logistics@prosbuiltholdings.co.za

Construction & Maintenance

Industrial builds, upgrades, preventive maintenance programmes.

construction@prosbuiltholdings.co.za

General Enquiries

Partnerships, careers, media, and corporate communications.

info@prosbuiltholdings.co.za

Our Engagement Process

Multiple channels to connect with our team — choose the method that suits you best.

Reach out via phone, email, or the form below. Our team acknowledges your enquiry within 24 hours.

A dedicated account manager is assigned to understand your operational requirements and challenges.

We conduct a comprehensive on-site evaluation to identify opportunities for improvement.

You receive a detailed proposal with scope, timelines, pricing, and projected outcomes.

Once approved, our team mobilises within the agreed timeframe with full project management.

Continuous monitoring, reporting, and optimisation ensure sustained operational performance.

Our Response Commitments

We hold ourselves accountable to clear service-level targets for every type of enquiry.

General Enquiries

Within 24 hours

Assessment Requests

Within 48 hours

Emergency Support

Within 1 hour

Quotation Requests

Within 3 business days

Complaint Resolution

Within 5 business days

Partnership Proposals

Within 7 business days

Our Offices

Strategically positioned across South Africa’s key industrial corridors for rapid mobilisation.

Johannesburg, Gauteng

Head Office

Industrial District, Johannesburg South

+27 (0) 11 000 0000

Durban, KwaZulu-Natal

Regional Office

Prospecton Industrial Park

+27 (0) 11 000 0000

Cape Town, Western Cape

Regional Office

Epping Industrial Area

+27 (0) 11 000 0000

Port Elizabeth, Eastern Cape

Satellite Office

Markman Industrial Township

+27 (0) 11 000 0000

Why Clients Choose to Work With Us

Every engagement is built on transparency, accountability, and measurable outcomes.

No-Obligation Assessments

Every initial consultation and site visit is complimentary — no pressure, no hidden costs.

Dedicated Account Managers

A single point of contact who understands your operations and coordinates all service lines.

National Reach

Offices in Gauteng, KZN, Western Cape, and Eastern Cape for rapid on-the-ground support.

Rapid Mobilisation

From approval to boots on the ground in as little as 48 hours for urgent requirements.

Transparent Communication

Regular reporting, open feedback channels, and real-time digital dashboards.

24/7 Emergency Support

Round-the-clock availability for contracted clients with guaranteed response times.

Start a Conversation

Tell Us About Your Requirements

Complete the form below and a dedicated account manager will contact you within 24 hours with a tailored response.

Contact Form

Contact Details

Company & Service Needs

Contact Information

+27 812 305 448

Mon–Fri, 8AM – 5PM

info@prosbuilt.net

Response within 24hrs

Johannesburg, Gauteng

South Africa

What Happens Next?

We review your enquiry within 24 hours

A dedicated account manager contacts you

We schedule a free on-site assessment

You receive a tailored proposal

Prefer to Talk?

Our team is standing by to discuss your requirements directly.

Request an Operational Assessment

Let our team evaluate your operations and deliver a structured, tailored proposal — completely free of charge.

Frequently Asked Questions

What are your operating hours?

Our offices operate Monday to Friday, 8:00 AM to 5:00 PM SAST. Emergency support is available 24/7 for contracted clients via our dedicated emergency line.

How quickly can you respond to enquiries?

General enquiries are responded to within 24 business hours. Assessment requests within 48 hours. Emergency support within 1 hour for contracted clients.

Do you service areas outside Gauteng?

Yes, Prosbuilt Holdings has regional offices in Durban, Cape Town, and Port Elizabeth, and services major industrial regions across all nine provinces.

Can I schedule a site visit?

Absolutely. Use our Request an Operational Assessment form or contact us directly to schedule a complimentary site visit with no obligation.

Is there a cost for initial consultations?

No. All initial consultations, site visits, and operational assessments are provided free of charge with no obligation to proceed.

How do I escalate an issue with an existing contract?

Contact your dedicated account manager directly, or reach our emergency line for urgent matters. All escalations are logged and tracked to resolution.

Do you offer after-hours support?

Yes. Contracted clients have access to our 24/7 emergency line for critical operational issues outside standard business hours.

What information should I prepare before contacting you?

Having your site location, type of services needed, approximate scope, and any relevant operational challenges will help us respond more effectively.